Position: Customer Service Representative (CSR)
Company: Transcom Worldwide
Location: USA, Greenville, SC
Job type: Full-time, Contract
Pay: $15/hr
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance?
What's in it for YOU!
$15.00 per hour, starting pay rate
Up to $2.00 per hour, in potential performance-based incentives
100% REMOTE for those that live in Greenville, SC and the surrounding area - including training
Great job for first-time call center advisors.
Position as a Transcom employee (not an independent contractor)
Computer for this role is provided by Transcom
Paid Vacation
Health Benefits for you and your family
401(k) Investment options with employer match opportunities
Employee Assistance Program
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people
Career advancement
Join our Transcom Family as a Customer Service Agent - REMOTE within the Greenville, SC area!
In this full-time employee role, you’ll support our client’s customers with locating offices for patients, scheduling new appointments, canceling or changing a scheduled service, and answering patient questions. In addition, you’ll also make outbound calls for appointment confirmations and rebookings.
What we are looking for:
We’ve got an exciting career opportunity for you, if you can:
Effortlessly engage with callers, actively listen, analyze their need, and provide superior service
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions
Calmly provide conflict resolution and navigate frustrated customer situations
Work independently with discipline and motivation to succeed in a virtual call center environment
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
Work at a desk, wearing a wired headset, while talking to customers in a high-volume and fast-paced environment
Requirements
At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Work-from-home - within reasonable driving distance of the Greenville, SC area
Able to work a full-time work week of 32-40 hours, with overtime opportunities, as needed
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts, including: evenings, weekends, and holidays
Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
Strong computer knowledge, including ability to accurately type at least 30 wpm
Excellent English written and verbal communication skills
Courteous and friendly with high level of professionalism
Willingness to follow procedures and adhere to policies
Able to multitask applications while talking to customers on the phone
Able to thrive in a fast-paced work environment
Able to actively listen to customer needs and demonstrate empathy
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.
Previous call center and/or work from home experience preferred
Location On-site
This role is remote, work-at-home, however advisors must be located within reasonable driving distance of our site located at: 650 Executive Center Dr. Greenville, SC 29615. Advisors may need to return to the site for meetings, training, or work.
Work at Home Requirements:
For this Advisor position, Transcom provides you a computer, monitor, and headset. The computer contains a built-in webcam that is required to be used for training and meetings.
You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member)
Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet.
(Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)
Your hardwired internet connection must meet the minimum speed requirements:
Minimum download speed 20 Mbps
Minimum upload speed 3 Mbps
Ping less than 100 ms or less
Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.
What Life at Transcom is like!
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 60 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
We are the voice of our clients. We are Transcom.
We are passionate about people and look forward to meeting you!
