We are seeking a Virtual Concierge Representative in support of the Inogen Portable Oxygen Concentrator Franchise.
The Virtual Concierge Representative is responsible for educating HCP offices around the process for the benefit and coverage validation process required for Inogen device delivery. You will interact with HCPs, including nurses and insurance specialists, managed care organizations (Medicare).
This is your opportunity to join Inizio Engage and represent a top biotechnology company!
What’s in it for you?
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
- Generous performance-driven Incentive Compensation package
- Competitive environment with company wide recognition, contests, and coveted awards
- Exceptional company culture
- Recognized as a Top Workplace USA 2021
- Awarded a “Great Place to Work” award in 2022 and 2023
- Fortune Best Workplaces in Biopharma 2022
What will you be doing?
- Educating HCP offices around the process for coverage eligibility for POC therapy
- Ensuring that the HCP office understands all required documentation i.e. EOBs, certificates of medical necessity
- Communicating with HCP offices with a regular, deliberate cadence
- Acting with a sense of urgency
- Responding to questions from HCPs in a timely manner
- Following up on key action items to ensure HCP is reminded on what is needed for validation to be completed
- Partnering with RDMs to ensure timely deliver
What do you need for this position?
- 1+ years of total sales/service experience
- Customer service experience preferred
- Bachelor’s Degree Preferred
- Competitive and sales driven with soft skills to work within a team structure
- Strong clinical, scientific and business acumen and ability to educate prescribers and key influencers
- Documented track record of positive sales results required
- Ability to independently manage territory sales plan and adjust as required to meet/exceed objectives
- Proficient using technology (Zoom, WebEx) platform to connect with customers
- Ability to join frequent meetings and calls without disruption or disconnecting
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
To learn more about Inizio Engage, visit us at: https://inizio.health/
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.
Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.
